In-House vs. Managed IT Services: Are Managed Service Providers Better?

Discover the key differences between managed IT services and in-house support to determine the best fit for your business needs.

Imagine standing at a crossroads. On one side, you see the familiar streets of your hometown - you know every alley, every corner. That's your in-house IT. On the other side, there's a bustling metropolis offering diverse experiences and services tailored to your needs. Welcome to the world of managed IT services.

Today, we'll navigate the streets of in-house vs. managed IT services to discover which one truly is the best fit for your business.

What is an in-house IT service? 

In-house IT services refer to employing an internal IT team within your company. These teams are exclusively dedicated to supporting your IT needs, handling everything from hardware and software maintenance to the development of internal infrastructure and systems.


  1. With in-house services, you maintain complete control over your IT infrastructure.
  2. Issues can be resolved quickly and efficiently by the in-house team.
  3. Your team can develop a deep knowledge of your internal systems and projects.


  1. Hiring an in-house team can involve significant personnel costs, including salaries, sick leave and vacation, and other benefits.
  2. Depending on your budget and size, the in-house team may lack the resources and expertise to handle complex IT projects.
  3. If team members are on vacation or sick leave, it may translate into longer response times.
in-house IT support services 

What is a managed service provider? 

Managed IT services refer to outsourcing your IT needs to a third-party managed service provider (MSP). These MSPs offer various services, from on-site availability to cloud services, allowing you to choose the range of IT services that best fit your company.


  1. Cost savings from eliminating in-house IT employee costs.
  2. Access to a broader skill set and the latest technologies.
  3. Predictable costs with various pricing models available.
  4. Outsourcing lets your in-house team focus on core business functions and strategic projects.


  1. Less direct control over IT tasks and decisions.
  2. Potential challenges in ensuring the MSP aligns with company culture.

According to a recent report, around 37% of startups outsource at least one business process. This means they trust an MSP to provide the best possible services for their business. 

managed IT services

In-house vs. managed IT services: Which is better?

Choosing between in-house and managed IT services depends on several factors. These factors include your budget, control preferences, and required expertise.

For businesses that need hands-on management and wish to keep everything in-house, having an in-house IT team may be the best route. This setup allows businesses to focus on IT projects and ensures the IT staff develops a deep understanding of the company's specific needs.

On the other hand, businesses seeking cost savings, flexibility, and access to a diverse skill set may benefit more from managed IT services. Employing an MSP can allow a business to add or remove IT services as needed. Plus, with managed IT service providers, you get expertise across various IT areas, ensuring a robust and comprehensive service.

A report stated that managed IT services can reduce a company's recurring in-house expenses by around 40% with increasing efficiency of up to 60%, so it's no wonder that many companies are choosing to go down this route.

in-house or managed IT?

Making the right choice: Managed services with SonicVoIP

At SonicVoIP, we've redefined the landscape of managed IT services. Drawing upon our vast experience and unmatched expertise in the field, we offer solutions that are not out-of-the-box but tailored to every business's unique needs.

What sets us apart?

We don't just ship you equipment and leave you to it. Every client deserves a holistic approach; thus, we deliver, install, and train your team to ensure seamless integration. We offer predictable monthly costs, ensuring you're never taken by surprise. Not only that. We also provide immediate access to support, ensuring minimal downtime.

To learn more about our services, click here

partnering with SonicVoIP

Embrace innovation with an MSP partner today

When deciding between in-house vs. managed IT services, it's imperative to consider your business's needs, structure, and objectives. Whether you're leaning towards maintaining an in-house team or seeking the expertise of managed services, know that there's no one-size-fits-all answer.

If you're in the market for an MSP that understands your unique challenges and is dedicated to your success, don't hesitate to reach out to us.

SonicVoIP is always ready to help you move your business forward. Get in touch to learn more about how we can bolster your IT infrastructure and help your business flourish.


1. What's the difference between services vs. in-house IT support, and how can I make the right choice for my business?

Services refer to utilizing a third-party company to manage your IT needs, whereas in-house IT support involves employing your own team. The right choice depends on various factors such as budget, size of the company, and specific needs. Managed IT services often offer flexibility and can be more cost-effective for small businesses, while an in-house team can provide more customized support.

2. What are the pros and cons of managed IT services vs. in-house IT staff, especially for small businesses?

Managed IT services offer a broad range of expertise and scalability and can often be more cost-effective. In-house IT staff can provide more personalized support but may be more expensive to hire and maintain. Analyzing the needs and resources is crucial for small businesses to determine what's right for their business.

3. How can a business benefit from managed services vs. building an in-house IT department?

Managed services provide access to a team of experts, often 24/7, without the need to hire, train, or manage in-house staff. Building an in-house IT department might provide more control and integration but could be more time-consuming and costly.

4. What is the service level that managed IT service providers offer, and how does it compare to a single in-house IT support team?

Managed IT service providers usually offer different service levels based on your business needs, from basic monitoring to full-service support. A single in-house team may provide more personalized service but might not have the same breadth of knowledge or resources.

5. How does in-house integration affect productivity, and when should a business choose to have an in-house team vs employing an in-house IT team?

In-house integration often leads to better collaboration and understanding of business processes, enhancing productivity. However, depending on the complexity and scale, using managed services may be more effective, especially if the business lacks the resources to build and maintain an in-house team.

6. How do managed IT service providers offer support during business hours, and what are the benefits of managed IT services beyond those hours?

Managed IT service providers typically offer support during regular business hours and often provide additional options for 24/7 support. This flexibility can be a crucial advantage over an in-house team, especially for businesses that need constant monitoring or have global operations.

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