What Are Managed IT Services? Innovating Business Communication With an MSP

Explore the managed IT services landscape with SonicVoIP. Unearth advantages, services, and more.

Ah, the digital age. A time when information exchange has shifted from mere physical interactions to a world buzzing with virtual connections. Every time you step into your business, you’re most likely faced with the essential puzzle - how to achieve more with less?

Or better yet, how to scale seamlessly without compromising quality? If you're like most Victorville business owners, you're looking for solutions that allow you to stay competitive without breaking the bank. The answer to these musings might be a holistic understanding of managed IT services.

Now, enter the question, "What are managed IT services?"

Let's dive in.

What are managed IT services?

Managed IT services refer to outsourcing your company's information technology system management responsibility as a strategic method for improving business operations. These services may include remote monitoring and management, cybersecurity, cloud computing, and technical support.

In essence, managed IT services enable companies to focus on their core business, knowing that professionals take care of their IT infrastructure. The services are typically handled by a Managed Service Provider (MSP), who oversees and assumes responsibility for providing a defined set of business technology services.

managed IT services

Benefits of managed IT services in businesses

In the age of digitization, Victorville businesses cannot afford to lag behind. The benefits of using managed IT services are manifold:

  • Cost efficiency: Outsourcing helps in saving costs over traditional in-house IT-managed services, with predictable monthly expenses.
  • Enhanced security: With cybersecurity services offered by experts, data management becomes safer.
  • Flexibility: Cloud services are software-driven, enabling quick scaling as your business grows.
  • Expertise access: Leverage managed services to tap into industry trends and best practices facilitated by professionals.

In fact, according to a study conducted by CompTIA, 46% of managed IT service users have reduced their annual costs by 25% or more. This shows how important it is for businesses to know what managed IT services are and how MSPs can shift their business operation dynamics.  

enhanced security

Types of managed IT services

Managed IT services usually cover the entire gamut of tech-related things, from system administration and software maintenance to hardware monitoring. Typically, a service provider will offer the following major types of managed IT services:

1. Cloud computing

Harness the power of the cloud to store and manage data, ensuring your business operations remain uninterrupted.

2. Remote monitoring and management

Imagine a sentinel that monitors your IT infrastructure, ensuring everything functions optimally. According to a report, about 59% of IT services transitioned from a break-fix model to a managed IT service contract model. This shows a drastic shift in how companies approach their IT infrastructure.

3. Cybersecurity services

Protect your fortress from external threats. From firewalls to anti-malware, ensure your business data remains safe.

4. Help desk services

Immediate support whenever an issue arises, ensuring minimal downtime.

5. Managed security

A robust shield against data breaches, ransomware, and other malicious threats.

6. Data management

Effective data storage, backup, and recovery solutions tailored to your business needs.

7. Cloud services

Whether software or platform services, it's about accessing powerful tools without hefty upfront costs.

cloud computing

How to choose the right managed service providers (MSPs)

Learning what managed IT services are isn’t enough. Selecting the service provider for your business is also a decision that shouldn’t be taken lightly. Here's a guide:

1. Evaluate their expertise

The service provider you choose must be experienced in the areas your business needs. Do they have a solid track record in offering managed services? Have they done it for companies that are similar to yours? Ensure the team has a depth of knowledge and experience so you know you're getting the best results.

2. Understand the services offered

Be sure to clearly understand all the services your service provider will offer. Ensure these match what you need from them and that nothing is left out. It's also a good time to ask any questions about their managed services, so be sure to take this opportunity.

3. Consider customer support

The quality of customer support is often overlooked when choosing a service provider, but it's an important factor to consider. Make sure they have a reliable system for responding to inquiries and resolving any issues that may arise. Additionally, find out if they offer 24/7 support or if the hours are limited.

4. Compare costs and payment plans

When comparing service providers, it's important to look at not just the cost but also the payment plans available. Depending on your company size and budget, you may be better off with a flat fee structure or something more flexible that can scale over time. 

5. Look for security solutions

Security should be a top priority when selecting a managed IT services provider. Find out what security solutions they offer and if they have any certifications. Ensure the provider has a system to protect your company's data and information.

These are just some factors to consider when choosing a managed IT service provider. By taking the time to evaluate each one, you can ensure that you make an informed decision and choose the right provider for your business. 

customer support

Effective managed IT service model best practices 

For an effective managed IT service model, some best practices should be followed:

1. Service level agreements

The service provider and the customer should agree on a defined set of services, performance objectives, and responsibilities. This agreement sets the ground for a successful collaboration between both parties. 

2. Vendor management

Vendor management is key to successful managed IT services. The provider should be chosen based on technical expertise, security measures, customer service, and reliability. A thorough assessment of the vendor's capabilities is also necessary to ensure they meet the customer’s requirements. 

3. Regular communication

Regular communication between the customer and the service provider is essential to ensure that all goals are being met. The service provider should be given timely feedback on performance issues so that they can take corrective action as soon as possible. 

4. Emphasize cybersecurity

The service provider should have the necessary tools and expertise to protect the customer’s data from cyber threats. Regular security audits, employee training, and comprehensive security policies should be implemented. 

5. Regular assessments

Regular assessments should be done to ensure that the customer’s needs are being met and that the service provider is meeting their performance goals. This will help identify areas of improvement and ensure that the desired level of service is being delivered. 

6. Embrace cloud computing

Cloud computing has become the norm in today’s business environment. Managed IT services should include cloud-based solutions for scalability, cost-efficiency, and flexibility. The provider should have extensive experience in setting up and managing cloud infrastructure. 

service level agreement

Partnering with the best MSP

Moving towards progressive communication means leaning on a partner you can trust. That's where SonicVoIP shines. In the sprawling digital landscape of Victorville, SonicVoIP stands out not just as another VoIP service provider but as a genuine partner dedicated to your business's communication needs.

With roots deeply embedded in the IT industry for years, our commitment isn't about just setting you up and moving on. We believe in providing a tailored experience by understanding your unique needs. 

partnering with the best MSP

Using managed IT services to your advantage 

Managed IT services are no longer a luxury - they're necessary for businesses looking to stay competitive and secure in the digital age. Whether you're a small business in Victorville or a growing company in the broader California region, choosing the right MSP can redefine your growth trajectory.

Are you ready to leverage the best in managed IT services and give your business the technological edge it deserves? Get in touch with us today. Let us help you maximize your IT investments and build a competitive edge in the digital world. 


1. What are MSPs, and how do they differ from traditional IT services?

MSPs, or managed service providers, operate on a managed services model, focusing on proactively managing IT infrastructure and end-user systems on behalf of their clients. Unlike the traditional break-fix IT services, MSPs usually charge a recurring fee, often based on the pricing model that corresponds to the amount and nature of services provided.

2. How does the managed IT services model benefit my business?

The managed IT services model offers several benefits. One notable advantage of managed services is that businesses can outsource certain IT operations, allowing them to focus on their core competencies. This ensures regular monitoring and management of servers, reduced downtime, and access to up-to-date technology. Additionally, businesses only pay for the services they need, making it a cost-effective approach.

3. What do you mean by "cloud services are software"?

Cloud services refer to a range of services delivered over the Internet. In this context, when we say "cloud services are software," we highlight services like Software as a Service (SaaS), where applications are hosted remotely and accessed online, often called remote application hosting services.

4. How does SonicVoIP integrate managed security services and cloud services?

We prioritize your business's safety. Our managed security services work hand-in-hand with our cloud services, ensuring that your data remains protected from threats while you benefit from remote application hosting services.

5. How does the pricing model for managed services work?

The pricing model for managed services usually involves a flat or fixed monthly fee based on the specific services you require. This allows businesses to budget IT expenses easily, only paying for the services they've availed.

6. Are there professional services automation tools available for clients?

Yes, professional services automation tools are available, streamlining tasks like project management, billing, and reporting. These tools are crucial for enhancing efficiency in a managed services model.

Keep in the Loop

Implore user action with this attractive form.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.